One place for every customer conversation
Replace five separate apps with one shared inbox for WhatsApp, Instagram, Messenger, Telegram, and email, with AI preparing the first reply draft.
One inbox with an AI drafting layer
Poli Digital brings WhatsApp Business, Instagram, Messenger, Telegram, and email into one visible queue. When a message arrives, the AI prepares a reply using your brand tone. Your team checks it, makes edits in a few seconds, and sends it.
- WhatsApp Business API, 3-minute setup
- Instagram Direct and Messenger through Graph API
- Telegram bot connection with team routing
- Forward email from the inbox you already use
- AI reply drafts with quick edits
Three ways Poli Digital improves your setup
Messages from every channel enter one queue. Route chats by channel, topic, or workload, then add custom tags for easy follow-up. Every teammate can review the full conversation before replying, so fewer chats disappear in the rush.
For each new message, the AI reviews the conversation and prepares a reply in your brand voice. Set the profile as formal or casual, brief or detailed, product-focused or relationship-focused. Team edits and sent messages help refine later suggestions.
Compare reply speed by channel, see which agents resolve the most conversations, and find delays. Monitor first-response time, average handle time, and resolution rate, with filters for channel and date range.
The morning of a 5-person sales team
Before Poli Digital, four apps, scattered alerts, and late lead replies. Afterward, one tab, one queue, and AI handling the first draft.
Overnight WhatsApp, Instagram, and email messages are already lined up. There is no need to open five apps, and each message has an AI first draft waiting.
The team starts with hot WhatsApp leads. Filter by channel or tag to focus on urgent work, then send routine support tickets to the right teammate with one click.
The draft draws on earlier messages, matches the selected tone, and covers the key points. Edit it in 5 seconds if needed, or send it as written.
Chats finished before 9 AM once lasted until noon. The saved time now supports more lead follow-up instead of notification cleanup.
Connect channels in minutes
Every channel uses its official API, without third-party middleware or workarounds.
Leave tab-switching behind
Start a free 14-day trial. No credit card required. All channels included.