Built in Sao Paulo for how Brazilian teams communicate
We started Poli Digital after seeing sales teams lose leads in unanswered WhatsApp threads. Founded in 2025, our small team helps small teams manage customer messages in one inbox.
The problem we set out to fix
Brazilian SMBs turn to messaging for sales and support. WhatsApp starts many sales conversations; Instagram DMs carry product questions. A 5-person team needs one place for both, without app switching or enterprise-level complexity.
Existing tools served large call centers or demanded technical setup small teams could not handle. We wanted a business owner to set things up in an afternoon, then hand it to a non-technical team the next morning.
AI should help people, not replace them
Poli Digital's AI drafts replies, so your team has a starting point instead of a blank screen. The team reviews the draft, edits it when needed, and sends it. The aim is faster replies for small teams, without adding headcount.
We focus on one market, one use case, and one problem. That focus helps us make better software than trying to build for everyone.
Four people, one product
Worked on customer communication software at two B2B SaaS companies serving Brazilian retail. Built and led product teams before founding Poli Digital.
Built backend systems for messaging platforms at a large Brazilian tech company, then co-founded Poli Digital. Leads API connections and the AI draft engine.
Started in product design at a conversational AI startup. Keeps the inbox UI fast so agents do not feel slowed down by the tool.
Worked in customer onboarding at a B2B SaaS company serving SMBs. Onboards each new team and brings early-access feedback to the product team.
Four principles we follow
We are building for small Brazilian sales and support teams, not every team everywhere. Knowing who we serve leads to better product decisions.
A team should connect its first channel in 10 minutes, without documentation. If a non-technical user cannot use it on day one, we need to fix the product.
Customers have a direct line to Camila and the product team. We hear feedback in conversation, not through a ticketing system.
AI drafts can miss the mark. We say so, measure the edit rate, and share it with customers. The goal is better drafts over time, not claims of perfection today.
See what we built
14-day free trial. Connect your first channel in 10 minutes, no documentation, and reply from one inbox.