One inbox, from setup to first reply
Connect channels, set up your team inbox, and review AI drafts in three steps. Most teams are fully operational within 15 minutes.
Connect your channels
Poli Digital connects through each platform's official API: WhatsApp Business API, Instagram Graph API, Messenger via Facebook Page, Telegram bot API, and email forwarding. No middleware.
In settings, authorize each channel. For WhatsApp, verify your business phone number and choose a display name. Instagram and Messenger use your connected Facebook account. Create a Telegram bot, then add a forward rule from your existing inbox for email.
3 to 5 minutes per channel; all five in under 20 minutes.
Build your team inbox
Invite teammates by email. Each person receives a login and role. Assign conversations manually or create automatic routing rules for your queues.
Use tags for topic, urgency, or channel. Each teammate can see the conversation history before replying, keeping context available when someone takes over mid-thread.
With shared visibility, conversations do not depend on one person being online. Anyone on the team can step in.
Let AI draft replies
When a message arrives, AI reads the full conversation history and drafts a reply. Choose a tone profile: formal or casual, brief or detailed, product-focused or relationship-focused.
AI does not replace your team. It solves the blank-page problem. Your team reviews the draft, with 5 seconds for minor adjustments, then sends. The system learns from which drafts are edited heavily versus sent as-is.
Edit the draft, then send it. No blank page required.
What teams see after 30 days
This view comes from early-access pilot data. The numbers describe actual workflow changes, not projections.
Pilot teams reduced first-response time across their channels. WhatsApp improved most because teams had been switching constantly between the app and desktop workflow.
Messages that once sat unanswered in a channel now appear in the shared queue, where the team can handle them.
AI drafts and shared visibility helped pilot teams handle more conversations without adding staff. Agents spent less time on repetitive replies and more on higher-value leads.
Try Poli Digital free
14 days free, all channels included, no credit card required. Start responding faster on the first day.