Team feedback after month one
Small sales and support teams in Brazil and Latin America use Poli Digital for WhatsApp, Instagram, and email in one screen. Here is what they shared.
Results by team and industry
"Customer messages used to sit across three phones and a laptop. Now the team works from one tab. We edit about 30 percent of the AI drafts, while the rest go out unchanged."
"WhatsApp brought most of our leads, but after-hours replies were too slow. Creating our AI tone profile took 20 minutes. By morning, drafts were ready for every overnight message."
"Support conversations became much easier than I expected. The AI drafts keep our tone consistent, unlike when each person wrote replies separately."
"We tested two other tools, but both needed IT and neither gained team adoption. Poli Digital went live in under 15 minutes, and everyone used it on day one."
"Instagram connection brought us here. Product questions in DMs were often missed because no one checked the app regularly. That stopped immediately."
"Our average reply time fell on every channel without adding staff. The same team spent less time changing apps and more time answering customers."
One inbox for a 5-person team and three channels
A consumer goods brand had five people handling inbound sales. Customers contacted them on WhatsApp, Instagram, and email at once. Leads without a reply within two hours converted at a significantly lower rate. Each shift, the team spent 20 to 30 minutes sorting out which messages had already received a reply.
With all three channels connected to Poli Digital, the team replaced five separate apps with one queue. An AI draft waited with each new message when an agent opened it. Agents said drafts usually needed light edits, such as correcting a product detail or tailoring a greeting. The shared inbox shows conversation status, ending the confusion over what had been answered.
First-response time fell noticeably across every channel. The team handled more conversations with no added headcount. The owner said agents spent less time on boilerplate and more on follow-ups with warm leads.
Based on early-access pilot data. Company size and industry are representative; identifying details are not shared.
Pilot findings
Aggregated from early-access program teams during their first 30 days of use.
Reply faster without adding staff
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